Connect US Business Bank Account

You can connect a business deposit-only account (receives payments only) or a verified business account (sends and receives payments):

Business deposit-only account Verified business account
✔ Receives payments for invoices ✔ Reimburses expenses via direct bank transfer
  ✔ Pays bills
  ✔ Issues Expensify Cards

Connect a Business Deposit-only Account

  1. Hover over Settings, then click Account.
  2. Click the Wallet tab on the left and scroll to Bank Accounts.
  3. Click Add deposit-only bank account, then click Connect to your bank.
  4. Click Continue.
  5. Select your bank from the list and log in.
    • If your bank isn’t listed, click the X to return, select Connect manually, enter your details, check the box, and click Save & continue.
  6. Click Allow.
  7. Ensure the correct account is selected and click Save & continue.
  8. Add your bank details, check the box, then click Save & continue.
    • Note: If the default account type is incorrect, switch between Business and Personal before adding the account. The type cannot be changed later.
  9. Enter your name, address, and phone number. Click Save & continue.

You’ll now receive payments for invoices directly into this bank account.

Connect a Verified Business Bank Account

Requirements for Connecting a US Business Bank Account

  • US-issued ID
  • The company address must be in the US
  • The controlling officer (the member initiating the connection to the bank account)’s address must be in the US
  • The controlling officer must have a US-issued social security number
  • Important: The person adding the bank account doesn’t need to be an account signer but they must enter their own personal information when connecting the bank account. If another person enters their details, the account will be flagged for review, delaying verification.

Step 1: Connect the Bank Account

  1. Hover over Settings, then click Account.
  2. Click the Wallet and scroll to Bank Accounts.
  3. Choose Add verified bank account > Connect to your bank.
  4. Click Continue.
  5. Enter your phone number and click Continue.
  6. Select your bank and login.
    • If your bank isn’t listed, click the X, select Connect manually, enter details, check the box, and click Save & continue.
  7. Click Allow.
  8. Ensure the correct account is selected and click Save & continue.
  9. Enter company details:
    • Legal business name
    • Physical company address (U.S. address only, no P.O. boxes)
    • Company phone number
    • Company website (required for Expensify Card/payments, e.g., https://www.expensify.com)
    • Tax Identification Number (TIN)
    • Company incorporation type, date, and state
    • Industry Classification Code (Find yours here)
  10. Enter your personal information, including a U.S. address and SSN, and click Save & continue.
  11. Verify your identity by uploading:
    • A photo ID (passport or identity card, must be valid and U.S.-issued)
    • A short video of yourself
  12. If applicable, check Additional Information:
    • If an individual owns 25% or more of the business, their personal details must be provided.
    • If the business is a non-profit, leave the boxes unchecked.
  13. Agree to the terms by selecting the checkboxes.
  14. Click Save & continue.

Step 2: Verify the Bank Account

Expensify will send three test transactions within 1-2 business days. To validate:

  • Click the validate task from Concierge on your Home page.
  • Or go to Settings > Account > Wallet, click Enter test transactions, enter the amounts, and click Validate.

Note: If you don’t see the test transactions after two business days, contact Concierge for support.

Step 3: Add the Bank Account to the Workspace

  1. Hover over Settings, then click Workspaces.
  2. Click the desired workspace.
  3. Click the Reimbursement tab.
  4. Click Direct, then Add business bank account and select the account.

Remove a Bank Account

If you need to remove a bank account, follow the steps below.

  1. Go to Settings > Account > Wallet.
  2. Locate the bank account you want to remove.
  3. Click Delete next to the account.

Note: If the bank account is set as the settlement account for your Expensify Cards, you must designate another bank account before removing it. Navigate to Settings > Domains > Company Cards > Settings to update your settlement account.

FAQ

I received a “something’s gone wrong” error when adding my ID to Onfido.

Check the following:

  • Use Safari (iPhone) or Chrome (Android).
  • Ensure your browser allows camera and microphone access.
  • Clear your web cache.
  • If on corporate Wi-Fi, check your firewall settings.
  • Close any apps overlapping your screen (e.g., Messenger bubble).
  • On iOS 15+, disable Hide IP address in Safari.

Try again on another device if the issue persists. Contact Concierge for help.

Should I add a Beneficial Owner if my business is owned by another company?

No, only list individuals who own 25% or more of the business.

Why can’t I input my address or upload my ID?

Ensure:

  • You are entering a U.S. address.
  • You have a U.S.-issued photo ID and SSN.

If you don’t meet these requirements, another admin must add the account and share access once verified.

Why is Expensify asking for additional documents?

If automatic verification fails, manual verification may require documents like:

  • Business address verification
  • Bank letter confirming account ownership

For details, contact Concierge.

What if I don’t see all three test transactions?

After two business days, ask your bank to whitelist Expensify’s ACH IDs:

  • 1270239450
  • 4270239450

Then contact Concierge to re-trigger the transactions.

My bank requires an additional security check. What should I do?

If your bank account has two-factor authentication (2FA) or another security step enabled, you should be prompted to complete this authentication step when connecting the account to Expensify.

If you encounter an error, you can close the pop-up window and select Connect Manually to add the bank account manually instead.

Can I pay employees from a business deposit account?

No, you cannot pay employees if the bank account is set up as a business deposit-only account. To pay employees from that account, head to Settings > Account > Wallet, and click Verify to upgrade it to a verified business account.

Why haven’t I received my reimbursement?

Check the following:

  • The deposit date hasn’t arrived yet.
  • Your bank details are correct.
  • Your account supports Direct Deposit/ACH (confirm with your bank).

Are there certain industries or businesses for which Expensify cannot process automatic, in-app payments?

Yes, Expensify cannot process direct payments for businesses in:

  • Security Brokers & Dealers
  • Dating & Escort Services
  • Massage Parlors
  • Casinos & Gambling/Betting Services
  • Non-FI, Money Orders
  • Wires, Money Orders
  • Government Owned Lotteries
  • Government Licensed Online Casinos (Online Gambling)
  • Government Licensed Horse/Dog Racing
  • Crypto-currency businesses
  • Internet gambling
  • Marijuana-related businesses
  • Firearm-related businesses (manufacturing and selling)
  • NFT (non-fungible token) services

Why can’t I delete a bank account?

You may be unable to remove your bank account if:

  • It is set as your Expensify Card settlement account.
  • Your account is locked due to a failed payment.

If you’re unable to delete your bank account, update the settlement account for the Expensify Cards (if applicable), or resolve any outstanding payment issues.

If your business falls into one of these categories, you won’t be able to connect a business bank account to process reimbursements.

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