When billing is out of date in Expensify, your workspace may lose access to paid features. This guide explains what it means, why it happens, and how to resolve it.

What “out-of-date billing” means in Expensify

Out-of-date billing means Expensify couldn’t successfully charge your payment method for your subscription or usage.

When billing is out of date:

• Some workspace features may be limited
• You’ll see alerts or warnings in the app
• You won’t be able to make billing changes until the issue is fixed

Why billing becomes out of date

Billing usually becomes out of date for one of these reasons:

Your payment method failed

A charge might fail if:

• The card on file is expired or invalid
• The account has insufficient funds

A retry attempt didn’t go through

If a failed charge isn’t resolved, Expensify may automatically retry the payment. If that also fails, billing stays out of date until it’s retried successfully.

Your trial ended without an upgrade

If your workspace was on a free trial:

• Billing becomes out of date when the trial ends
• You’ll need to upgrade to a paid subscription and add a valid payment method

Who can resolve out-of-date billing

Only the billing owner can fix billing issues.

The billing owner can:

• Update or add a payment method
• Retry failed payments
• Upgrade from a trial to a paid subscription
• Transfer billing ownership if needed

Workspace Admins can’t perform billing actions unless billing ownership is transferred to them.

How to fix out-of-date billing in Expensify

To restore billing and unlock full access:

• Update your payment method to ensure a valid card or bank account is on file
• Retry the failed charge once the issue is resolved
• Upgrade your workspace if your trial has ended
• Transfer billing ownership to a Workspace Admin who can take action

Note: The exact steps vary slightly depending on your app version. Concierge can guide you through the process if needed.

What happens after billing is fixed

Once billing is successfully resolved:

• The “out-of-date billing” alert disappears
• Workspace features go back to normal
• Expensify resumes billing based on your plan and usage

If issues continue after retrying the payment, double-check the payment method or confirm who the billing owner is.

FAQ

Why do I still see a billing alert after adding a new card?

Adding a new card doesn’t automatically retry the failed charge. You may need to manually retry the payment.

Can a Workspace Admin fix out-of-date billing?

No. Only the billing owner can take billing actions. If you’re a Workspace Admin, the billing owner will need to transfer ownership to you first.

What happens if I don’t fix out-of-date billing?

If billing isn’t resolved:

• Paid features stay limited
• Billing-related changes are blocked
• You may lose access to certain functionality

Does this mean my subscription was canceled?

No. Your subscription is still active, but restricted until billing is resolved.

Why did billing go out of date when my trial ended?

Free trials don’t include automatic billing. You’ll need to upgrade your workspace and add a payment method to continue using paid features.

Will I be charged right away after fixing billing?

Yes. Expensify will collect any outstanding charges based on your current subscription and usage once billing is resolved.